Automation Engineering Manager (Python) - Remote

Description

Position Overview :

As the Automation Engineering Manager, you'll head up a team of automation engineers, direct technical efforts, and partner with our Customer Experience team to ensure top-notch delivery and support for our customers' bots.

With a strong technical background and a track record of leading and scaling teams, you'll be the driving force behind our engineering operations, budgeting, staffing, and support.

This is a key role within the organization, leading the automation engineering team, managing the group's day-to-day activities, reporting and managing team KPIs, and maintaining support level agreements across all our customers�?? bots.

The ideal candidate will have a strong technical background in engineering and a proven track record of leading and scaling global engineering teams.

You�??ll define and lead technical implementation, code reviews, escalation to resolve issues that arise during build and support, and hands-on engineering to unblock your teams when needed.

Your north stars are to achieve automation engineering excellence, mastering technical prowess and operational efficiency.

Ready to be at the forefront of technical and automation excellence? Join us today!

Responsibilities :

• Providing leadership and guidance to automation engineering team members
• Own the deployment, implementation, and support of automations to meet our customers�?? needs while working with our Customer Experience team to deliver excellence
• Resolving technical and code-level obstacles in advance and as they arise- Expertise in tools used for software development : Python, Robotic Process Automation (RPA), containerized workloads, CI / CD, automated version control systems, software artifacts management tools, code quality, engineering standards, logging, and metrics
• Keep up-to-date on the latest automation / RPA technologies and how they can be used / deployed within the automation engineering organization
• Assessing the systems architecture currently in place and working with Customer Experience to recommend solutions and how to improve them
• Continually researching the current and emerging technologies and proposing changes where needed
• Assessing the business impact that certain technical choices have
• Lead and coordinate response to escalations. Lead incident and root-cause analysis with calm and an eye toward service improvement

Requirements :

• 6+ years of technical engineering, including a proven track record of successfully managing and scaling technical teams
• Extensive automation engineering experience with design, delivery, and operational excellence with custom technical solutions
• Ruthless prioritization amongst competing priorities, operational excellence of our bots, and driving radical change within our organization
• An entrepreneurial mindset and determination to do whatever it takes to achieve your mission
• Exceptional written and verbal communication skills with a talent for the precise articulation of hypotheses and outcomes
• Bachelor�??s Degree in Computer Science, Math, or related discipline required, or eight years of equivalent work experience

Bonus Points :

• You have open-source / Python-based automation experience at a hyper-growth SaaS company
• Experience with automation, RPA, OCR, IaaS, PaaS, DevOps, and product engineering
• Demonstrated ability to work collaboratively across the organization; strong technical and leadership skills; experience building and fostering strong working relationships
• Experience influencing without direct authority at senior levels of internal and external organizations; strong people and negotiation skills

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